By definition contract printing is a relationship where Mind’s Eye Graphics, Inc. provides only those services necessary to imaging and printing on customer provided substrates. You as our customer are responsible for all artwork, films, shipping, and substrates.
Mind’s Eye Graphics, Inc. has been custom screen-printing since 1981 with our Management team in place for over 20 years. With 22,000 sq. ft. custom designed screen-printing production facility we have warehouse space for over 200,000 in process garments. Our award winning process printing is achieved using both a 10 color M & R Gauntlet Series II Automatic w/ 2 quartz flash units and a 10 color 16 station M&R Challenger II with 2 quartz flash units for ultimate production flexibility. We utilize over 1000 pin registered Newman Roller Frames® with an extensive mesh selection. Our total integration of Stretch Devices® pin registration with beta site development from the art room to press, in conjunction with KIWO Computer To Screen Technology, permits minimum setup time, maximum efficiency, and ultimate image reproduction. Complete plastisol color matching can also be accomplished if so desired. Technical Training Partnerships with major industry suppliers provide ongoing support and problem solving.
Normal turn around on contract printing is 3-5 days after receipt of all information and substrates. Our company website and email for allow immediate proofing and order documentation. Net 10 terms are granted to established customers with credit limits established on a per customer as required basis. We guarantee a misprint rate of less than 5 pieces or 1% of total order whichever is greater. Mill defects such as holes, missed seams, fabric markings, and stains will be noted if found and separated from the order. If defects are found prior to printing, the items will not be printed. However, if not detected until after printing, the customer will be charged accordingly. Total of prints, misprints, and mill defects will be noted on packing documentation. Orders with shortages due to vendor/mfg. mistakes will be printed and shipped short unless otherwise directed.
All substrates will be repacked in original packing cartons with shirts in printers bulk folds of one dozen per size per color unless the customer specifies otherwise. Return shipping charges and labels are the responsibility of the customer. Drop shipping and other services are available with additional charges negotiated on a per customer basis. We offer 2 day UPS delivery area to over 60% of the United States population. We are in a time sensitive business and realize that deadlines are a part of our business. From time to time production concerns may dictate that a longer delivery time frame is required and customers will be contacted accordingly. RUSH service is available at no extra charge if production scheduling allows.